Shipping Policy

At Orbitoak, we aim to provide you with the best shipping options and customer service possible. We use a variety of shipping carriers to ensure your order is delivered safely and on time.

Order Processing

Orders are typically processed within 1-3 business days of purchase. Please note that orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, there may be a delay in processing your order. In such cases, we will notify you via email or phone.

Shipping Rates

Shipping rates vary depending on the destination, weight, and dimensions of the package. Shipping rates will be displayed at checkout and are calculated based on carrier rates.

Delivery Time

Delivery time varies based on the shipping destination and carrier selected. Standard delivery may take 7-15 business days. Please note that these are estimates and may be subject to delays due to unforeseen circumstances.

Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track your order on the carrier’s website.

You can also check the status of your order using your tracking number at 17TRACK.

Customs and Import Taxes

Orbitoak is not responsible for any customs and import taxes that may be incurred upon delivery. These charges are the responsibility of the buyer and are not included in the item price or shipping costs. Please check with your country’s customs office to determine these additional costs before placing your order.

Lost or Damaged Packages

Orbitoak is responsible for any lost or damaged packages during transit. However, if your package is lost or damaged, please contact us at contact@orbitoak.com and we will do our best to resolve the issue.

Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged, please email us as soon as possible at contact@orbitoak.com with your order number and a photo of the item’s condition. We handle these on a case-by-case basis but will do our best to reach a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at contact@orbitoak.com.